Flabia Cat Shop – Refund and Return Policy

Effective Date: 12/05/2023

Thank you for shopping at Flabia Cat Shop. We want you to be satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please review our Refund and Return Policy below.

1. Returns

If you are not completely satisfied with your purchase, you may request a return within [number of days, e.g., 30 days] from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Log in to your Flabia Cat Shop account (if you created one during checkout).
• Go to the “Order History” section.
• Select the order containing the item you want to return.
• Follow the instructions to submit a return request.

If you checked out as a guest, please contact our customer service at info@flabiacat.com with your order number and details.

3. Refunds

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7 days].

4. Exchanges

If you received a defective or damaged item and need to exchange it for the same product, please contact us at info@flabiacat.com. We will provide instructions on how to return the item and process the exchange.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized items.
• Gift cards.

7. Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

8. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Flabia LLC 8495 Pardee

Drive #6891 Oakland, CA 94621

Email: info@flabiacat.com

We appreciate your business and are here to assist you with any issues. Thank you for choosing Flabia Cat Shop!